We at FreshLuxe strive to provide the best shopping experience. In case of any problem, damage, or quality issue with the product, we offer an exchange. All you need to do is email us within 48 hours of delivery at ecommerce@freshluxe.co.in with the reason for the return.
If an item is found damaged, incorrect as per the description on our website, or if units are missing as per the ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at ecommerce@freshluxe.co.in within 48 hours of receipt. We will arrange a reverse pickup for the product and issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.
Exchange of products will be accepted only if they are returned in a saleable condition with tags intact and in their original packaging, undamaged.
For exchange/return of products, FreshLuxe will issue a full refund. The refund will be credited within 7 working days, subject to product inspection.
You may return most new, unopened items within 5-7 days of delivery for a full refund of the product (shipping cost will be deducted). We’ll also cover the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.). Please note that shipping charges, duties, and taxes, if any, are non-refundable.
